Lotus Home Care Calderdale

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People using the service, and their relatives told us they had been involved in the assessments of their needs and care planning. A person told us, “I am involved. I suppose, I tell them what I want, they listen to me. I ring the office. I can check the [electronic care plan]. I believe the [electronic care plan] has the information I want.” Staff knew people well and ensured people received care and support to meet their needs. The registered manager told us they regularly reviewed care involving people and this was evidenced in care records.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff received a range of training including dementia care and manual handling. Staff told us the training was good and that they shadowed experienced staff when they started with the service. There was up to date policies in place based on current best practice guidance.

The provider worked well across teams and services to support people. They shared their assessment of people’s needs when people moved between different services. Staff at the service worked well together to support people. The service had a system in place for staff to communicate with each other and with people, which enabled them to effectively deliver people’s care and support. Staff made timely referrals and worked well with other agencies to ensure people's treatment needs were met. An external professional commented, “[The service] was responsive and up front in sharing information recently regarding an issue, it was quickly resolved.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff supported people with their health and wellbeing, referring them to other services as necessary. A staff member told us, “We prompt fluids and know if the person is at risk of low fluid.” Records evidenced referrals were made when needed for example to the GP, district nurses and to speech and language. People and their relatives raised no concerns regarding the service in this area.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Overall, people and their relatives were satisfied with the care provided, and felt staff monitored people’s needs well. Records confirmed staff’s documentation was detailed and person-centred. There were robust processes in place to ensure people’s needs were well monitored and reviewed regularly. The registered manager regularly reviewed the systems and processes in the service to determine if improvements could be made.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People told us staff asked consent before supporting with any care, a person told us, “Yes they ask me, always.” Staff demonstrated a good understanding of gaining consent to care and this was documented in care records. People’s care records documented their consent to treatment and offered staff guidance of when to ask for consent.