Magnus Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is our first assessment of the service. We have rated this key question good.

People using the service were treated with kindness, dignity and respect. Staff understood person-centered care and demonstrated how people were given choice and control in their lives.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they felt staff listened to them and understood not only their needs, but their preferences too. People were able to maintain important relationships with family and within the community.

Staff were kind, respectful and compassionate. They treated people as they would expect to be treated, and this had a positive impact. One relative said, ‘The staff are lovely, [person] can be quite introvert, and staff are always trying to make them laugh and feel comfortable.’

Feedback from partners confirmed people were treated with kindness, empathy and compassion. One external partner told us, “I have worked alongside them and the management and staff are hard-working and want to provide the very best for their clients.”

People and relatives felt valued and listened to. Their individualities were understood. They tailored their approach to make sure their care was person-centred and had regard to people’s cultural backgrounds and beliefs.

People had a plan of care that detailed how that person best communicated with staff. Care plans also contained information about people’s personal, cultural and religious needs. This helped to ensure people's individual needs and wishes were respected.

Processes were in place to help ensure people’s communication needs were met to enable them to engage in their care, treatment and support to maximise their experience and outcomes.

People were supported to make choices. Their varying levels of independence were respected and enabled by staff, for instance doing as much as they could with personal care or domestic tasks.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Systems and processes were in place and staff understood people had the right to have choice and control over how their care needs were met. People confirmed they were involved in decisions about their care.

People confirmed staff met their needs, views, wishes and comfort as a priority. One person told us, “[Staff name] is always on time for my calls, and if they are ever late, they call ahead and let me know.”

People and relatives were happy with the care packages they received, and that they were flexible when needed. People had been involved in deciding how much support they needed and how often staff visited. The registered manager regularly checked the level of care provided was the right amount to meet people’s changing needs.

Processes were in place to help ensure people’s experience of the service was driven by a culture that normalised the well-being of staff through inclusion and active listening.

The registered manager told us processes were in place to support staff's well-being such as staff meetings and supervisions.