Our current view of the service
Updated
12 May 2024
We carried out this announced on-site inspection on 8 April 2025.
We found the practice had met regulations. Infection control procedures in place were effective.
The practice had effective systems to identify and manage risks. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
The practice is in Salford, Greater Manchester and provides NHS and private orthodontic care and treatment for adults and children.
There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice.
The practice had 4 treatment rooms. The total number of staff was 11.During the inspection we spoke with 1 orthodontist, 1 orthodontic therapist, 2 dental nurses, 2 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection.
People's experience of the service
Updated
12 May 2024
Prior to our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 3 patients. On the day of our inspection, we saw patient feedback from a further 153 patients, who had left online reviews. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Professional and friendly, the orthodontist made my daughter feel at ease and always explained what was happening at each appointment. The reception staff are super friendly and very accommodating when arranging appointments. They’ve always greeted us with a smile. I would recommend this practice highly”, “We have had a great experience with this practice. The staff are friendly and professional, and my daughters care has been excellent” and “A very welcoming team, very helpful. They made my daughter feel okay as she was very nervous about the braces being fitted but they spoke to her through every step and kept her calm”.
Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.