Archived: Crossroads Care Evesham

Crossroads Care Evesham is registered to provide personal care to people. At the time of our inspection 21 people received care and support.

There was a registered manager in place for this service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe while staff from the agency provided care and support for them. Staff were aware of different types of abuse and of the need to report this to protect people. On one occasion staff had not informed the registered manager and had not sought advice in a timely way in relation to a medicines error. Action needed as a result of the error was not immediately taken.

Risks to people’s care had been looked at and reviewed as their needs had changed. Staff were aware of risks and how to meet people’s needs. Care plans were in place and reviewed although these were not always updated staff were aware of people’s current needs and how these were to be met.

There were enough staff to provide care to people and meet their needs. People told us staff arrived at the agreed time and remained for the allocated time. People’s consent was obtained before staff cared for them. People told us they got on well with staff who visited them and were encouraged to be involved in their care. People told us they received consistency in their care from a regular number of staff members. People were confident their privacy and dignity would be maintained and told us they were treated with respect. People were supported to access healthcare professionals as needed.

Induction training was provided to support new members of staff which included working alongside experienced members of staff. Staff had received training to provide them with the skills needed to provide care to meet people’s individual needs. Staff felt supported in their work.

People knew the names of staff at the office and felt they were available as needed. People felt listened to and were involved in providing feedback about the quality of the service provided. People and their family members raised no concerns about the care provided however they felt they could raise concerns about the service if they needed to do so. The management ensured regular checks were completed to monitor the quality of the care received.