3 Step Smiles Dental Practice

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff had carried out a disability access audit and had formulated an action plan to continually improve access for patients.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. There was step-free access, ground floor surgeries and a wheelchair accessible toilet for wheelchair users.

The practice provided a hearing loop for patients, they could also provide information in alternative formats.

The practice employed a diverse group of staff which spoke multiple languages, including Spanish, Farsi and Hindi. At the time of the inspection, the practice did not have access to translation services, including British Sign Language.

The practice displayed its opening hours and provided information on their website and patient information leaflet.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence guidelines.

At the time of our inspection, patients who needed an urgent appointment were offered one in a timely manner.

At the time of inspection, the practice did not provide telephone numbers for patients needing emergency dental treatment when the practice was not open. When we highlighted this, the practice acted immediately to ensure emergency out-of-hours care was signposted to patients.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.