Bee's Care Agency Limited

Updated 10 January 2025

There was a system in place to assess the quality of care provided. The provider had a policy and process for dealing with complaints and concerns. There were sufficient numbers of staff who were trained and supervised appropriately in order that they provided effective care. Safeguarding concerns were reported to the local authority and investigated by the provider. Audits were in place and the manager checked the quality of the service by requesting feedback through surveys and questionnaires which people were asked to complete periodically. All staff demonstrated a commitment to providing a service for people that met their individual needs. One member of staff fed back, “I feel like [provider] is on my side and she's easy to talk too. She's very well educated in this environment, very knowledgeable and easy to approach, and I feel as though she is one the team.”

Updated 10 January 2025

People were treated by staff in a caring and respectful way. Staff ensured that people were supported to remain independent. Staff had developed good relationships with people and supported them to follow their interests. People received care that met their needs and staff knew them well. People were involved in planning their care and the manager and staff valued their views. Comments from people included, “They have never let me down” and “They’re very accommodating.”