Kings Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 5 quality statements in the caring key question and found areas of good practice. People were supported to have choice and control and make decisions about how their support was provided. They were encouraged and helped by staff to do as much as they could for themselves to maintain their independence. People were supported to understand their rights and how the service would make sure these were respected. People’s friends and families were free to visit them with no restrictions. People were encouraged to take part in a wide range of activities both at the service and in the community which helped support their independence, health, and well-being.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they were treated with kindness and compassion and their privacy and dignity were respected. Relatives told us staff were kind and treated their loved ones with respect.

Staff were aware of people’s individual care and support needs and respected these. Staff spoke about people in a kind and respectfully. Staff ensured people’s dignity was maintained. For example, staff knocked on people’s bedrooms doors before entering.

We have not received any feedback from partners regarding this quality statement. We reviewed partners reports from their visits to the service and no concerns were raised.

We observed staff to treat people with kindness and compassion. We observed empathy for people. For example, we observed a person living with dementia distressed and upset. A staff member sat with this person, held the person’s hand, and provided them with reassurances.

People were treated as individuals. They had been part of their care planning and staff worked with people and their families to find out about people’s preferences, likes, wishes, hobbies and interests.

The management team told us they ensure peoples pre-admission paperwork is completed with people before they move into the home so that the staff team have information and guidance on the person and how they like to be supported. They then complete a more detailed care plan once they have got to know the person to ensure people are treated as individuals with personalised care plans.

We observed people were always treated with dignity and respect. People were all treated as individuals. For example, one person had their own knitting box in the lounge with all their knitting products so they could have access whenever they wanted

The staff team treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They ensured they were aware of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People told us they were supported to have choice and control over their own care. One person told us “I get up when I like, and I can do most things myself, so I do.” People told us that they were able to live their lives as they wanted. One person told us, “I only get to see the inhouse hairdresser every other week because of how many people want to have their hair done. I like to have my hair done every week so my own hairdresser comes in and does my hair the week the care home hairdresser can’t fit me in. This works for me because I get to catch up with her too.” One person told us they had their own family over for dinner and the manager set up a dining room so they could have a private dinner together.

Staff understood people’s ability to make choices and told us they would always encourage people to make their own choices. One staff member said, “We ask people what they would like, and people can tell us.” Staff told us they had completed training in Dignity and Respect.

We saw staff promoting people’s independence and choice. For example, during lunch time people were given choices of drinks, meal, and puddings. People were given the choice on what activities they wanted to participate in. We observed a range of newspapers available for people to choose which one they wanted to read. Throughout our visit we saw people reading them so they could keep up with the news.

Staff had clear guidance on how to support people to be as independent as possible. People could easily access their friends and family. There were no restrictions on people having visitors to the care home. The provider invited families and friends to come at any time and have dinner with their loved ones. People could access activities within the care home and go out to the local community as they wished. There were regular meetings for people and staff to feedback. During one meeting, people had fed back how they would like to spend the day in and out of the care home. This had then been supported by the care home staff. Staff supported people to access specialist equipment to support them to live as independently as possible. For example, we observed people to have mobility aids in place to support them to walk independently.

People received care and support as and when they wanted. People we spoke with spoke positively regarding how quickly staff would respond if they pressed their call bell for support.

Staff told us they do ensure peoples care and support needs are met immediately. The care manager told us they complete call bell audits to ensure calls are responded to within appropriate times, ensuring they receive immediate care.

Overall, we did observe people’s immediate needs being responded to. There were times during busier periods where people did have to wait for support. The management team told us they would take action and ensure more staff from other roles within the home would be available to support with care during the busier times.

Staff told us they have regular breaks during their shifts at work. The management team told us they have open and honest communication with staff and ensure they rota 2 extra staff members to take into account the layout of the home and ensure staff are able to have time to do their role.

There is a management cover at the service 7 days a week to ensure that staff have management support on each shift. Staff are provided with regular opportunities to provide feedback, raise concerns, and suggest ways to improve the service through one-to-one supervisions, staff meetings and approaching management at any time.