Woodside Residential Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. People received person-centred care and had equal opportunities to access external support when required. Staff knew people’s needs well and provided care in line with these.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People received person-centred care. Staff knew people well and this was confirmed by relatives we spoke with or who gave us feedback. A staff member told us, “We look at care plans and think about what we could provide. [Person’s name] likes to get up at 9.30 so that’s fine. She likes to have tea and toast in bed so she has that. It’s all about them and what they want.”

The registered manager understood the diverse needs of people and as such had made the decision to only accept people into Woodside whose needs could be met. This had helped to maintain a calmer atmosphere within the service, with less incidents between people. They told us, “There was too much of a mix of people with different needs and it wasn’t working.”

People were provided with information in a way they could understand, although, we found there was a lack of dementia-friendly signposting for people. This was important as people walked around a lot and on occasion went into other people’s rooms. The registered manager told us they had tried signage, but people had removed it. She was looking at alternative ways to assist people to orientate themselves. They told us, “We try to find different ways of communicating with people so they have equal opportunities. We can use pictures and families can act as interpreters when needed.”

The registered manager kept a log of any complaints or concerns received, with details of investigations carried out and the response to the complainant. Relatives told us they knew how to make a complaint, with one saying, “Any complaints or comments have been dealt with.” Relatives told us meetings were held. One said, “There are friends/family meeting. I do ask for the minutes.” A second told us, “Family and carers meetings keep us up to date and comments have been welcomed.”

Staff made sure that people could access the care, support and treatment they needed when they needed it. People were referred to external professionals when appropriate and staff followed guidance from professionals to provide care in a holistic way.

Staff were given information about people to help ensure they tailored the care they received appropriately. One person said, “I like dancing and quizzes.” Relatives told us, “There are varied activities and we’ve also visited when the guitar player was there to entertain and it’s such a lovely atmosphere. I have a very happy and contented mother.” A staff member said, “I keep a tick list so I know who I have sat with and done activities with. I try to make sure I cater for everyone.”

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.