Church Farm Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

The staff and leaders showed kindness, compassion and dignity to people in the service and this was echoed through speaking to people, their relatives and other healthcare professionals that came into the environment. People were treated as individuals and their independence was encouraged and people felt they were given choice and were in control of their own care. Staff were confident to respond to peoples immediate care needs and there was a good workforce throughout the service and staff morale had increased since a change in management.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

All the people we spoke with expressed how the staff were kind and compassionate. They felt they were listened to and felt in control of their care needs, and they all felt safe.

Staff we spoke to demonstrated to really care about their role and the people they supported within the service. Staff told us that this was their main goal and evidenced this to us. Staff felt they worked well as a team.

We have received feedback from healthcare professionals that expressed the staff always showed responsiveness to people’s needs and were kind and caring professionals also told us that they found the service to be very welcoming to them when attending the service.

We observed staff delivering person-centred care and they were polite and caring and were supporting people, with how they wanted to be supported while encouraging the independence and protecting their dignity.

People expressed how they felt supported, and their needs were met. People did not feel rushed, and their care was individualised around their routines and activities that they liked to do.

Staff and leaders told us about people’s individuals likes, preferences and routines on a day-to-day basis and how they supported them to achieve this.

We observed staff interacting with people on an individual level and when they were being supported it was on a one-to-one basis. People with meals were supported appropriately and constantly asked the person what they would like throughout.

Peoples care plans did not reflect what we were told and had observed on the day of inspection. Significant parts of peoples care plans that would be significant in detailing who that person is, were not always completed. The life history before living at the service was either not completed or made references to different individuals bringing into question who's care plan it was.

People felt their independence was promoted by staff and they were given lots of choice. People felt in control of their care needs. 1 person we spoke with told us of one instance where they felt hungry during the night and so staff prepared them food in a timely manner. People told us they are given lots of choice.

We spoke to staff, and they expressed that they always gave people plenty of choice and control and if they did not want something that they would respect their decisions.

On the day we observed people throughout the day in the environment being given choices. Staff supported individuals to sit safely in chairs by guiding them and encouraging them to take their time and not to rush. During observations we felt that people were in control of their care needs.

Care plans and charts reflected people's choices were recorded however daily records did not always show where choices were given.

People we spoke with said that staff respond appropriately, and they do not have to wait long. This was further evidenced from relatives who stated the door and telephone was answered promptly. When they were concerned over a relative's health, they felt the service acted on those concerns quickly.

Staff told us about the process they would follow if they were concerned about an individual’s health and what action they would take. Staff also told us what the process is that is followed if someone has an accident. Staff empathised on the importance of reassuring the individual and keeping them up to date with the plan of action.

While on site, we noted throughout the day that call bells were answered promptly. We observed that all members of staff within the service responded to the call bells evidencing everyone was aware of the importance of answering them.

All the staff we spoke to expressed how staff morale had improved within the service. Staff told us they were supported when it they felt it was needed from management. Management would work alongside staff on shifts if they were unable to cover them and this made staff feel supported. Staff expressed they are thanked on a regular basis and that makes a big difference. Staff felt they were encouraged to put ideas forward and to develop themselves. This made staff feel valued by the service.

We reviewed staff meeting minutes and this evidenced staff being asked if they had anything they wished to bring up. The service has a sickness management policy that they follow, and this supports staff to return to work and looks at trends and analysis. Since following this, sickness rates have reduced.