- Homecare service
Fembistem Care
Report from 3 March 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment: 4 March – 28 March 2025. The service is a care at home service which is registered to provide support to adults of all ages living with dementia, learning disabilities, mental health conditions, physical disabilities and sensory impairments. This was the first inspection of the service and we looked at all of the quality statements in all of the key questions. At the time of our inspection there were 4 people using the service. The service was not used by anyone with a learning disability or an autistic person. However, we inspected the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group. The provider had a good learning culture and people were protected and kept safe. People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. The provider made sure people understood their care and treatment to enable them to give informed consent and involved those important to people in decisions in people’s best interests where they did not have capacity. People were treated with kindness and compassion and they treated them as individuals and supported their preferences. People had choice in their care and were supported to maintain relationships with family and friends. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. The management team worked with the local community to deliver the best possible care and were receptive to new ideas.
People's experience of this service
People were positive about the quality of care they received. People felt safe and were fully
involved in planning their care and understood their rights. People said they received high
quality care from knowledgeable staff who treated them as individuals. One person said, “Staff
are kind and caring. They are very sensitive to [family member’s] needs and [staff] have
immense patience with [family member].” People were supported to give their consent to care
and support and their independence was maintained wherever practicable. People felt able to
complain and were confident action would be taken and improvements would be made. People
knew staff and leaders well. One person told us, “Two members of staff were identified as
being required at the initial assessment. Two members of staff have always come even in the
snow and bad weather.” People were complimentary about the responsiveness of the
registered manager and the staff team. One person said, “Care staff have been really
responsive to [family member’s] needs. They go above and beyond. [Care staff] travel long
distances and will stay local in between calls. [Family member] will ring them for additional
support and [the care staff] will come.”