TC Care Global Ltd

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

The service was caring and has been rated good.

People and relatives were treated with kindness. One relative said, “Discussions with staff and the management team confirmed a culture where staff respected and valued the people they cared for.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were extremely complimentary about the staff team. Comments included, “The care is not task orientated it is care given with care. I would trust any one of them. There is not one that I would say is not good. They never say they are in a rush. They never twist their face or whinge whatever you ask of them” and “I can ask them anything, tell them anything and they go over and beyond. They are all family, they are fantastic, absolutely fantastic and they care.” Feedback received from partner agencies did not indicate any concerns with the caring nature of staff.

People said staff and management treated them as individuals. Comment included, “They always make sure that I am all right, they are brilliant I can’t fault them” and “They are absolutely marvellous. I requested female carers and that is what I have.” There was evidence to suggest staff worked in a person-centred way to ensure individual needs were met. Actions were taken when people’s needs changed, however this was not always fully recorded in care plans. This was in the process of being addressed.

People’s independence was respected and encouraged. Comments included, “They give me confidence to do things myself.” Management and staff were able to describe how people were supported to be as independent as possible and to have choice and control in every activity. Daily records confirmed people’s choices and independence had been respected during each care visit.

People said staff engaged well with them during care calls. People said that staff spoke to them and listened to any concerns and helped them with any additional help they may have needed. One person told us staff had contacted the GP when they needed additional support. One person said, “Nothing is too much trouble for them. If I asked them to do something outside my schedule they would do it.” There was evidence to confirm staff and the management team were responsive to immediate changes to people’s needs, including contacting appropriate health care professionals.

The management team valued staff. Staff were positive about the changes the new manager had brought about, including changes to the rota and other systems. One staff member said, “Speaking to clients and staff, they recognise the changes and are happy with them, think TC Global was previously not doing so well, so this feedback has been encouraging.” The management team held support sessions with staff, and these were going to be planned to be more regular by the new manager. The management team had taken measures where staff safety was a concern, including for example, in connection with lone working. Staff received training to provide them with the skills needed to support people.