CAP Caring HQ

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated Good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s initial assessment of needs always contained sufficient detail about their communication preferences or how to promote good communication. Staff were able to tell us about people’s needs and preferences and people told us their regular staff knew them well. The provider ensured they met people during a meet and greet with new staff when new care packages commenced.

The provider planned and delivered people’s care and support with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff had access to a range of policies and procedures to support them in developing good working practices, and processes ensured the provider knew documents had been read. People were supported with their eating and drinking needs where relevant and their care plans contained information about their dietary preferences.

The provider worked well across teams and services to support people. They promoted consistency in people’s support by sharing relevant information with other health services as and when required. This enabled people to receive prompt and appropriate support as they moved between services.

The provider supported people to manage their health and wellbeing and supported people to live healthier lives where possible and maximise their independence, choice and control. Staff were prompt to recognise and respond to changes in people’s needs to ensure appropriate referrals were made. People’s care plans detailed the health professionals involved in their care and how to contact them when required.

The provider carried out regular monitoring of people’s care and support in order to identify areas of improvement and promote good outcomes. People and those important to them felt involved in their care and able to feedback to ensure the care provided met their expectations.

The provider told people about their rights around consent. People told us staff were respectful of their consent when delivering care. One relative said, “The staff are very kind and respectful. We have an all-male team now and they do everything they are meant to do.” People’s care plans documented their capacity to make decisions about their care and provided guidance about how to promote choice.