- Dentist
L&Y Dental City
Report from 15 October 2024 assessment
Contents
Judgements
Our view of the service
We carried out this announced, on-site assessment on 27 January 2025. We found the practice had met regulations. Patients’ care and treatment was provided in line with current guidance, and infection control procedures were in place. The practice had effective systems to manage risks. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. L&Y Dental City is in the City of London and provides private dental care and treatment for predominantly adults. The practice was located on the lower ground floor of a building. A portable ramp was available for wheelchair users to access the main reception area of the building with access to the practice by stairs or a central lift. The practice had 4 treatment rooms. During the assessment we spoke with the clinical director, 1 qualified dental nurse, 1 trainee dental nurse, 1 receptionist, the operations director and the practice manager.
People's experience of this service
Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 2 patients. On the day of our assessment, we saw patient feedback from a further 3 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “Really good informative check-up from [the principal dentist], with helpful advice given and treatment plan set up”. Another patient told us “Reception staff were always helpful and made booking and paying very simple. Clean and calm waiting area”. Patients commented positively about the standards of cleanliness. They told us they were able to book appointments within an acceptable timescale for their needs and that they had enough time during their appointment without feeling rushed. Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. When they were prescribed medicines, patients felt that sufficient information was given. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.