The Care Quality Commission
  • Doctor
  • GP practice

Cardinal Medical Practice

Overall: Good read more about inspection ratings

2 Deben Road, Ipswich, Suffolk, IP1 5EN (01473) 741349

Provided and run by:
Cardinal Medical Practice

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

Date of assessment: 11 November to 2 December 2024. We conducted this assessment due to the legal entity change of this provider and to follow up on concerns identified at the previous inspection. We assessed all quality statements across safe, effective, caring, responsive, and well-led key questions. The service had made improvements and were no longer in breach of regulations. There was now a focus on safety with clear and effective governance systems, which staff regularly reviewed. People received effective care and treatment that met their needs. Our clinical searches were mostly positive and showed good care and appropriate monitoring of people with long term conditions and those on high-risk medicines. Arrangements were in place to respond to the individual needs of people and staff treated people with dignity and respect and involved them in decisions about their care. Arrangements were in place to receive and act on people’s feedback. Improvements had been made to access, particularly in accessing the practice by telephone and feedback continued to be obtained, reviewed, monitored and changes made to further improve people’s experiences in relation to access. However, feedback from people was mixed particularly in relation to difficulty accessing the practice by telephone and accessing an appointment. Effective arrangements were in place for partnership working and for improvement and innovation. The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Cardinal Medical Practice is a GP practice in Ipswich, with 2 nearby branch sites. There were approximately 28,742 people registered with the service at the time of our assessment. The ethnicity of the practice population is 87.3% white, 4.2% mixed, 3.7% Asian, 2.9% black, and 1% other. Deprivation in the practice population is in the fifth lowest decile (5 of 10). The lower the decile, the more deprived the practice population is relative to others.