The Care Quality Commission

Archived: Roman Court

Highwoods Road, Mexborough, South Yorkshire, S64 9ES (01709) 584986

Provided and run by:
Home and Care Ltd(In Administration)

Important: The provider of this service changed. See new profile

All Inspections

14 January 2014

During a routine inspection

We also spent a period of time observing staff delivering care to people at breakfast and lunch. This method of observation is called the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care and treatment to help us understand the experience of people who could not talk with us.

We spoke with three people who used the service and two relatives who were visiting the home at the time of the inspection. People told us they were happy with the care provided at the home. They said staff were kind and helped them to maintain their independence.

We found that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. Where people did not have the capacity to consent, the provider acted in accordance with legal requirements.

People experienced care, treatment and support that met their needs and protected their rights. Relatives we spoke with said they were happy with the care provided and praised the manager who they said was approachable and professional.

We found systems protected people who used the service against the risks associated with the unsafe use and management of medication.

People received the care and treatment from suitably qualified, skilled and experienced staff. Appropriate checks had been undertaken before staff began work.

Complaints were investigated and responded to in a timely manner.

11 February 2013

During a routine inspection

We spoke with two people who used the service. They told us they were treated with dignity and respect. They said care workers asked them what help they required and involved them in their care. The relative of a person who used the service told us staff discussed with them the care their relatives received. We also spoke with care workers who explained how they involved people in their care.

People told us they were happy with the care they received. We also reviewed care records which showed that risk assessments and formal reviews were undertaken to ensure care was effective and safe.

People told us they felt safe at the home. There was a policy on safeguarding and care workers we spoke with understood how to report any suspicions of abuse.

People told us they thought care workers knew what they were doing. We found that care workers got appropriate training, supervision and development.

People who used the service and their relatives told us they were asked for their opinion as to the quality of care provided. There were also systems in place to assess and monitor the quality of the service people received.

People who used the service told us they were asked for their opinion as to the quality of care provided. Regular meetings were held with people who used the service and their relatives. There were also systems in place to assess and monitor the quality of the service people received.

3 November 2011

During a routine inspection

Many of the people who use this service could not tell us directly about their care due to a variety of complex needs. However, people who did speak with us said they were able to make decisions about their daily life; they liked the food provided by the service and were happy with their care.