Master One Care

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. A member of the management team met with people, and their relatives if required, to gather information about the person, discuss their needs and identify how they wished to be supported. This information was captured and used to develop detailed care plans.

The provider planned and delivered people’s care with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff used recognised tools when assessing people’s needs.

Staff worked well together to ensure they had the right information to support people and provide coordinated care. Good communication and clear documentation meant people only needed to tell their story once.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff understood people’s health needs and how their diagnosis affected their daily lives. One person told us, “Because they’ve been with me for a long time, they understand how the stroke has affected me.” Information was included in people’s care records about their health needs and the possible complications so staff knew how to support the person and when to obtain medical attention.

The provider monitored people’s care to continuously improve it. They ensured that outcomes were positive and consistent, and that they met the person’s expectations. The registered manager told us about a person they supported to gain their confidence and independence, so that care and support could be slowly reduced until they got to the point where they had been taught new skills and supported into a safe routine that they no longer required care and could live independently.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff ensured they asked people’s permission before providing care. People and their relatives told us staff were respectful of their decisions and ensured their consent was gained before being supported.