Dental Health Centre Also known as Dental Health Centre Grantham

Updated 7 January 2025

We carried out this announced on-site assessment on 24 February 2025.

We found the practice had met regulations.

Infection control procedures in place were effective.

The practice had effective systems to identify and manage risks.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.

Dental Health Centre is part of PortmanDentex, a dental group provider. The practice is in Grantham and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces were available in local car parks near the practice.

The practice had 4 treatment rooms. During the assessment we spoke with 2 dentists, 2 dental nurses, 1 hygienist and 1 receptionist. The group had recruited a new practice manager who had not yet started in the role but was present during the assessment. The acting practice manager and group safety and quality manager were also present.

Updated 7 January 2025

Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. Patient feedback provided a positive view of the dental team and care provided by the practice.

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients told us that when they were prescribed medicines, sufficient information was given.

Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.