AAA Homecare Limited - Teesside

Updated 30 July 2024

AAA Homecare Limited - Teesside is a service registered to provide personal care to individuals living in their own homes and they primarily offer services to older people. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 25 people using the service. We carried out an onsite assessment. Activity started on 19 August 2024 and ended on 27 August 2024. We gathered information from people using the service, relatives, the registered manager, staff and from health and social care professionals involved with the service. We looked at all 34 quality statements. At this assessment we found people were very happy with the service and reported staff were good at their jobs. Staff were passionate about providing good care outcomes and took ownership of their practice. People found staff treated them with dignity and kindness. Staff felt the registered manager empowered them to be compassionate, give people all the time they needed and treated each person as an individual. They understood people's needs and how to manage any presenting risks. Staff sought people’s views about how to support them and, when appropriate, relatives were included in discussions about the support being offered. Recruitment practices were robust. There were enough staff to deliver the care package and systems were in place to ensure new care packages could be supported with adequate numbers of staff. Care packages were only accepted when the registered manager and staff were confident the person’s needs could be met. The management team had created a robust governance system, which rapidly identified the smallest of issues.

Updated 30 July 2024

People reported interactions between staff and them was positive, one relative we spoke with said, "They have a lovely rapport with everyone." People found the care package met their needs. They found staff were competent, caring and treated people in a dignified manner. People felt involved in all aspects of the design of the care package and how it was delivered. One person told us, " Me, a relative and AAA sorted the care plan so everyone knows what is going on. The care plan has just been reviewed." People felt their views were closely listened to and their suggestions acted upon. Relatives also told us they liked the app used to record daily notes that could be shared with them with consent, one person said, "I can see how [Name] has been after each call, it's so comforting." People found the manager was very approachable and ensured care was delivered in a person-centred manner. One relative said "Yes, I would recommend due to a combination of things, flexibility, very comfortable with their visits and Mum is happy with them. It's reassurance for me and this is really important.”