- Ambulance service
HTG South West - Dorset
Report from 23 July 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 14 August to 25 October 2024. The service generally demonstrated a good level of safety and well led practices. Incident reporting and investigations were thorough, contributing to a positive learning culture. While staff raised some concerns about operational challenges, the service actively addressed these through risk assessments, policy updates, and collaboration with other services. Safeguarding procedures involved clear escalation pathways, and the provider prioritised inclusivity through translation services and non-discrimination policies. Although some initial challenges arose from team mergers, staff felt valued and supported by management initiatives, including access to wellness resources. Governance processes were in place, although some equipment oversight issues required attention. Overall, the service demonstrated a commitment to patient safety, staff well-being, and continuous improvement.
People's experience of this service
Patients reported positive experiences with the service, feeling safe and respected during transport. This positive feedback was echoed in patient surveys, with a large majority rating the service as 'very good'. The provider also demonstrated a commitment to inclusivity through effective communication with diverse populations. While one patient noted an issue with a worn wheelchair, their overall experience remained positive.