Castle & Costa

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Services were delivered to meet patients’ needs and preferences. Patients could access care and treatment from them within an acceptable timescale for their needs.

Staff were clear about the importance of providing emotional support to patients when delivering care.

The service was specifically designed around the needs of people whose circumstances made it difficult to receive care in a traditional dental setting. The dentist carried suitable portable dental, medical and emergency equipment to enable them to provide a range of dental treatments to people in their own home. The service supported more vulnerable members of society such as patients living with dementia. The service displayed its opening hours and telephone numbers for patients needing emergency dental treatment when the practice was not open and further information was available on their website. At the time of our assessment, patients who needed an urgent appointment were offered one in a timely manner.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.