Whitstable House

During an assessment under our new approach

Date of assessment: 20 November 2024 to 5 December 2024. We completed this assessment due to concerns raised about risk management, staffing, management of the service and medicine management. We found there to be significant shortfalls, with 6 breaches of regulation relating safe care, governance of the service, staffing, gaining consent, safeguarding people and maintaining people’s dignity. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded. The management and oversight of the service was poor, there was a closed culture within the service. Staff did not report incidents and when staff had raised concerns these were not acted upon. There were systems in place to monitor the service, but these had been ineffective, shortfalls had either not been identified or acted upon. People had been placed at risk as incidents had not been reported, investigated, or lessons learnt. Medicines management was poor, people did not receive their medicines as prescribed, and this impacted their wellbeing. Staff did not always have the skills to support people safely. Staff did not follow best practice guidance when assessing people’s capacity to consent and did not always respect people’s decisions.

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