- Homecare service
Way Ahead Care LTD
Report from 30 January 2025 assessment
Contents
Ratings
Our view of the service
This assessment took place between 14 February 2025 and 7 March 2025.
Way Ahead Care is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community and specialist housing.
Way Ahead Care provides a service to younger and older adults living with dementia, physical disabilities, learning disabilities. autism, poor mental health, sensory impairment or people who misuse drugs and alcohol.
At the time of the assessment 23 people were receiving personal care in their own homes. This is help with tasks related to personal hygiene and eating.
Way Ahead Care also provides care and support to people living in seven specialist 'extra care' housing schemes. Extra care housing is purpose built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant's own home. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing. Not everyone receives a regulated activity at the housing; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of our assessment 148 people were being supported in the extra care housing with personal care.
A new care provider would be taking on the personal care packages at the extra care housing schemes from 1 April 2025. This had caused some anxiety for people and staff who would be moving to the new provider and concerns about these changes were expressed during our assessment.
Way Ahead Care have new extra care housing schemes, commissioned by the local authority from the 1 April 2025.
People's experience of this service
People and their relatives were positive about the service. They said they felt the service was safe and they were happy with the care and support provided. They said they were supported to maintain their independence and were involved in planning their own care.
People said they received care from knowledgeable staff who treated them as individuals. Staff understood their care needs and they were very happy with the way their care and support were provided.
People understood how to give feedback, and most people felt confident the provider valued their contributions and responded accordingly. People told us the service was well managed, and the registered manager and management team were approachable.