The White House

During an assessment under our new approach

The White House provides care and support for older people, the majority of whom were living with dementia. Some people also have physical disabilities. We completed this assessment between 4 March and 6 March 2025. We found 9 breaches of the legal regulations in relation to person centred care, dignity and respect, people’s capacity to consent, safeguarding people from abuse, safe care and treatment, the safety of the environment, safe deployment of staff and competency of staff, lack of reportable incidents and poor governance. The provider did not have appropriate systems in place to ensure people were protected from the risk of unsafe care, abuse or neglect. There were not always sufficient levels of suitably qualified and trained staff deployed. There was a lack of robust management and provider oversight to review shortfalls of care. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded. This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we user our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide. The provider had recently recruited a manager who had submitted their application to register with CQC.

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