Dale Road Dental Clinic Also known as South Cliff Dental Group Shirley Dale

Updated 7 November 2024

We carried out this announced on-site assessment on 27 November 2024. We found the practice had not met all regulations. The practice had systems to manage risks; however these were not effective. Improvements were needed to the leadership and oversight at the practice. Recruitment procedures reflected current legislation. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. Dale Road Dental Clinic is part of South Cliff Dental Group a dental group provider. The practice is in Southampton and provides NHS and private dental care and treatment for adults and children. There was step free access to the practice and car parking spaces were available near the practice. The practice had 3 treatment rooms. During the assessment we spoke with 2 dental nurses, 2 dental therapists and the practice manager. The provider was not complying with Regulation 17. Full details of the regulation the provider was not meeting are within the body of the report. We have asked the provider for an action plan in response to the concerns found at this assessment.

Updated 7 November 2024

Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We did not receive any feedback from patients. On the day of our assessment, we received feedback from 3 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “Overall a happy service”, “Very good care”, “I am always welcomed and given excellent treatment” and “I am totally happy with the practice”. Some patients expressed dissatisfaction with the lack of dentists available at the practice. Others were dissatisfied with the level of cleanliness at the practice. While the people we spoke to expressed that they were generally happy with their care, our assessment found there were regulations that were not met.