- Dentist
West Heath Dental Practice
Report from 16 January 2025 assessment
Contents
Judgements
Our view of the service
We carried out this announced on-site assessment on 16 January 2025. We found the practice had met regulations. Patients’ care and treatment was provided in line with current guidance, and infection control procedures were in place. The practice had systems to manage risks. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. The practice is in Birmingham and provides private dental care and treatment for adults and children. Due to the layout of the building the practice was not fully accessible for those with disabilities or mobility issues. Treatment rooms were on the first floor; however, the provider had made reasonable adjustments within their control. The practice had 3 treatment rooms. During the assessment we spoke with 1 dentist, 3 dental nurses, 1 dental hygienist, and the practice manager.
People's experience of this service
Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 34 patients. On the day of our assessment, we reviewed patient feedback gathered by the provider. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “The staff are knowledgeable, friendly and courteous. They put you at ease if necessary but are helpful and reliable,” and “Excellent service and attention to detail. A very caring and welcoming practice and makes you feel relaxed during the visit.” Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.