Dignity Direct Homecare Ltd - Sheffield

Updated 8 January 2025

Date of Assessment: 21 January 2025. The service is a Domiciliary Care Agency, providing support and personal care to people in their own homes. At the time of our inspection 164 people were using the service. This was the first inspection since the service registered. We found 4 breaches of the legal regulations in relation to safeguarding, medicines, managing risks posed to people and governance. Records did not evidence staff always appropriately when recording accidents or incidents, or always took appropriate action to protect people from the risk of harm. Medicines were not always managed safely. Governance systems failed to identify concerns we found during this inspection. Care records required improvements to ensure information was accurate and up to date. Staff were mostly recruited safely and most staff told us they were happy in their roles, whilst other staff told us care could be improved for people. We have asked the provider for an action plan in response to the concerns found at this assessment.

Updated 8 January 2025

We received mixed feedback from people about their care and support. Staff calls were monitored through a digital system. We found some people received late calls, or short call times. We also found some missed care calls and we could not be assured staff attended calls they recorded, as we found several incidents where staff were logged in at 2 separate locations at the same time. One person told us, “, I have my regular (carer) and if they’re off I get another who I know. They know me and know my needs. They will advocate for me with the office. My showering and cleaning are my priority and they are done well.” Whilst another person said, “They (carers) don’t give me a proper wash. They give me breakfast but if they’re late - then I’ve already had it myself. To be truthful the care could be better.”