- Dentist
Church Street Dental Surgery
Report from 25 October 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site, announced assessment on 22 January 2025. We found the practice had met all regulations. The practice had systems to manage risks. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Church Street Dental Surgery is Hull and provides NHS dental care and treatment for adults and children. There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 2 treatment rooms. During the assessment we spoke with 1 dentist, 2 dental nurses, and 1 receptionist.
People's experience of this service
Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 23 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “ You are always greeted with a smile”, “ very knowledgeable and experienced”, “ excellent care”, “ staff are all very helpful and do their utmost to fit me in quickly when I'm having any problems”, “ kind and approachable manner”, “ truly kind and goes the extra mile to make everything easier for you so you have the best experience possible”, “ I would have no hesitation in recommending this surgery, and feel very lucky to be one of their patients”. Patients commented positively about the standards of cleanliness. They told us they were able to book appointments within an acceptable timescale for their needs and that they had enough time during their appointment without feeling rushed. Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. When they were prescribed medicines, patients felt that sufficient information was given. Patients also felt they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.