Kings Lynn Supported Living

Updated 23 August 2024

Kings Lynn Supported Living is set across three properties and a flat in Kings Lynn. The service provides support to people with a learning disability and autistic people, as well as those living with with physical disabilities and sensory needs. There were 13 people in receipt of personal care living within the service at the time our assessment. We conducted an announced site assessment of the service on the 30 September 2024, and 7 October 2024. We carried out a further out of hours assessment on 4 November 2024. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Right support: Model of care and setting maximised people’s choice, control and independence. People were involved in assessments of their needs. People were proactively supported to make decisions about their daily life and plan for the future. Risks were not always assessed formally, but we observed staff proactively working to help keep people safe. People were given information in an accessible way to support choice and decision-making. Right care: Care was person-centred and promoted people’s dignity, privacy and human rights. Staff protected people’s dignity and treated people kindly and with respect. Staff told us they were valued and supported in their roles. This helped them meet people’s needs. Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensured people using services led confident, inclusive and empowered lives. There were gaps in some processes, however the service responded to these gaps and took steps to improve systems for oversight and governance. There was a positive and open culture. Leaders worked well in partnership with other professionals. Legal and regulatory requirements were met.

Updated 23 August 2024

People were supported to access appropriate services, and take control of their lives and what they wanted to do. People told us that they had a range of activities and were supported by staff to have an active social life. People had been supported to produce a picture plan, which captured their daily routines well as their plans for the future. One person we spoke to was able show us the pictures from their recent holiday and also their future planned holidays within their picture plan. An external partner service we spoke to told us that "The people always attend their placement on time, and are usually smartly dressed. We see them frequently in town being supported to have a good time, and we have good communication with the staff and manager". One person had just moved to the service, leaving their parents home for the first time, and the provider had supported them through a gradual transition, and they were now thriving and making great strides within their new home. We observed people appeared settled in their own home, and with the staff supporting them. The houses were appropriately laid out and comfortable. People had agreed hours of support, and there was enough staff at all times to meet people’s individual needs. One person did tell us that weekends where they shared a staff with another person, they ended up not doing what they wanted, if the other person was not willing to go out. We also found that 2 people were quite unsettled within their flat and had to share one staff with another person, which was not always safe. The provider had identified this issue and raised it with the commissioning team. People knew the staff well and worked in the service for over 15 years.