The Care Quality Commission
  • Dentist
  • Dentist

Brace Orthodontics

Davenport House, Bowers Way, Harpenden, Hertfordshire, AL5 4HX (01582) 769955

Provided and run by:
Harpenden Orthodontic Care Ltd

All Inspections

During an assessment under our new approach

We carried out this on-site, announced assessment on 20 August 2024. We found the practice had met regulations. The practice had systems to manage risks and recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance, and they were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. Brace Orthodontics is in Harpenden and provides NHS and private orthodontic care and treatment for adults and children. At the time of our assessment, the dental team included a principal orthodontist, 1 orthodontic therapist, 2 orthodontic nurses and a practice manager. A compliance manager provided governance support. The practice had 2 treatment rooms. During the assessment we spoke with the principal orthodontist, 2 orthodontic nurses, the practice manager and the compliance manager.

21 March 2013

During a routine inspection

When we inspected Purely Orthodontics on 21 March 2013, we spoke with two people who saw a dentist that day and their parents. They told us that they were satisfied with the service they received. They told us that the dentists explained their options and provided information to help them to make decisions on treatments. Records we saw confirmed this. We also saw staff showing video footage to patients and their parents, explaining how their orthodontic treatment would proceed.

The surgery had processes in place to ensure treatment was delivered safely. All areas were clean and tidy and there were robust infection control processes in place to ensure people were treated safely.

The provider carried out frequent patient satisfaction questionnaires and acted upon suggestions, such as extended opening hours. The provider had a comprehensive complaints policy in place and we saw that both complaints and less formal patient comments were followed up in an appropriate manner. This ensured that the practice continued to examine its processes and provide a good service to people.