Hazel Villa

Updated 3 December 2024

Hazel Villa is a residential care home providing accommodation and personal care for up to 8 people who have primarily mental health needs.

The service was registered with us on 12 July 2024, and this is the first inspection since registration. We therefore looked at all Quality Statements within the 5 key questions of safe, effective, caring, responsive and well led. We carried out an unannounced site visit to the service on 14 and 18 November 2024, at the time there were 7 people living at Hazel Villa.

The last rating for the service under the previous provider was inadequate, published on 8 March 2024. The overall rating for this service is now Good. We found significant improvement in all aspects of the service and outcomes for people using the service.

The service had inclusive leaders who had the skills, knowledge, experience and credibility to lead effectively. The ethos, attitudes and behaviours of leaders and care staff supported people to lead confident, inclusive and empowered lives. People lived in a home that was open, positive, inclusive and centred around them.

Updated 3 December 2024

Positive feedback was received from people who lived at Hazel Villa, their relatives and staff who worked at the service. One relative told us, “I am really pleased [my relative] has moved into Hazel Villa, [my relative] loves it there, as do I, it’s so good. There is a lovely feel to the home and a nice atmosphere. Management and staff are open and helpful, and nothing is too much trouble, [my relative] is safe and improving all the time. Another relative told us, “The changes are so noticeable, I feel [my relative] is very safe and cared for, the home is now like a home and is lovely. The staff are outstanding with [my relative] and [my relative] is so much more settled”.