Banstead Dental Care

Updated 30 September 2024

We carried out this on-site announced assessment on 7 November 2024. We found the practice had met all regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. Banstead Dental Care is in Surrey and provides private dental care and treatment for adults and children. The practice is accessed via a step free access and on street parking spaces are available. The practice had 4 treatment rooms. During the assessment we spoke with 2 dentists, and 3 dental nurses and receptionists .

Updated 30 September 2024

On the day of our assessment, we received feedback from a further 3 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Patients commented that practice staff were attentive, kind and helpful. They said the care they received was outstanding. Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.