- Dentist
Stoneyfields Dental Practice
Report from 25 November 2024 assessment
Contents
Judgements
Our view of the service
We carried out this announced on-site assessment on 12 February 2025.
We found the practice had not met all regulations.
Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place.
The practice systems to manage risks required strengthening.
Recruitment procedures did not reflect current legislation and there was no effective leadership or culture of continuous improvement.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
The practice is in Stoke on Trent and provides NHS and private dental care and treatment for adults and children.
There was no step-free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice.
The practice had 3 treatment rooms. During the assessment we spoke with 1 dentist, 2 dental nurses and 1 receptionist.
The provider was not complying with 1 regulation. Full details of the regulation the provider was not meeting are within the assessment findings below.
We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 68 patients. On the day of our assessment, we received patient feedback from a further 7 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Professional, kind, welcoming team from arriving to departure”, “Professional care in a clean setting”, “I am confident that the treatment is delivered by extremely knowledgeable and professional people”, “During treatment, care is taken to ensure that patients are always comfortable and in no pain or distress”, “I have received expert advice and care tailored to my needs” and “I have nothing but praise for my dentist”.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.