- Dentist
Sharlyn Dental Practice
Report from 25 November 2024 assessment
Contents
Judgements
Our view of the service
We carried out this announced on-site assessment on 26 February 2025.
We found the practice had met regulations.
Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place.
The practice had systems to manage risks.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
The practice is in Penkridge, Staffordshire and provides NHS and private dental care and treatment for adults and children.
There was a stepped access into the practice with a portable ramp available if required. Car parking spaces, including dedicated parking for disabled people, were available near the practice.
The practice had 2 treatment rooms. During the assessment we spoke with 2 dentists, 2 dental nurses and 2 receptionists.
People's experience of this service
Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 19 patients. On the day of our assessment, we received feedback from a further 6 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Put me at ease in my appointment and had a friendly team”, “Great service from start to finish”, “Amazing service got us in fast and helped bring a smile back to my daughters face” and “The whole practice is held in high regard not just by myself but by the vast majority of the whole village”.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.