SureCare Swale Also known as Kent Care LTD

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Staff treated people with kindness and compassion whilst respecting their privacy and dignity, encouraging their independence wherever possible.

People were respected and treated as individuals, one person said, “They care about me as a person” when speaking about the staff. People’s individual preferences including social, religious needs and life history had been detailed within their care plans. Staff responded to people’s immediate needs and had implemented effective systems to enable communication.

Staff enjoyed their role and were well supported by the management team. Staff were given numerous opportunities to provide and receive feedback about their role. Staff received regular supervision and appraisal meetings with their line manager, attended regular staff meetings and received staff newsletters which provided any updates and recorded any changes to their role.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff treated people and their relatives with kindness and compassion. A healthcare professional said, “I find the team and management of SureCare highly professional and moreover extremely compassionate towards their clients.” Relatives told us staff were polite and always stayed for the allocated amount of time. Staff knew people well and respected people’s privacy and dignity when supporting people with care or support tasks. The management team completed observations of staffs’ approach to respect and dignity when supporting people to ensure people received quality compassionate care.

People were consistently treated as individuals with their needs and preferences in relation to their care, support and treatment included in their care records. Care plans recorded people’s strengths, aspirations, culture and protected characteristics. A person said, “They care about me as a person” when speaking about the staff. People were provided with consistency and continuity of care and the registered manager matched care staff with people based on their individual personalities and backgrounds.

People were supported to maintain and increase their independence. Staff supported and encouraged people to have choice and control over their care and support. One person said, “I am so pleased with this service they are great.” People’s care records contained information about their hobbies, personal interests, social history and information regarding important relationships.

Staff responded to people’s immediate needs and had implemented effective systems to enable communication. Staff gave examples of how they had responded to people’s immediate needs such as, contacting the person’s GP and liaising with the pharmacy when a person had run out of their medication. Staff knew people well and had access to people’s care records online and within people’s own homes which included, their needs, wishes and preferences.

Staff spoke highly about their role and being supported by the management team. The registered manager held regular staff meetings, supervisions and an annual appraisal to enable staff to make any suggestions, raise any concerns and gain feedback. Monthly newsletters were sent out to staff which included an opportunity to use topics such as personal protective equipment, as a refresher. The newsletters were also used as a way to update staff about the business such as, any recent recruitment or changes that were made to a policy or procedure. An incentive was used and included in the newsletter for ‘carer of the month’ this was a member of staff who had gone above and beyond their role.