The Care Quality Commission
  • Dentist
  • Dentist

Sutton Smile Spa

462 Walmley Road, Walmley, Sutton Coldfield, West Midlands, B76 1PA (0121) 378 4875

Provided and run by:
Mrs. Jaswinder Dheri

All Inspections

During an assessment under our new approach

We carried out this announced on-site assessment on 13 January 2025.

We found the practice had met regulations.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.

Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place.

The practice had systems to manage risks, we found shortfalls in managing the risks associated with fire safety, legionella and hazardous substances. These risks were mitigated following the assessment.

The service provides non-surgical cosmetic treatments, some of which are not in scope of regulation and are not covered in our assessment.

The practice is in Walmley, Sutton Coldfield and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice.

The practice had 6 treatment rooms. During the assessment we spoke with 3 dentists, including the provider, 1 dental nurse who also had an administration and receptionist role, 1 dental therapist, 2 receptionists (who were also qualified dental nurses) and the practice manager.

14 January 2014

During a routine inspection

This practice is located on the ground and first floor level and was accessible to people who have restricted mobility. The premises consisted of four treatment rooms, a decontamination room and a reception/waiting area. The toilet was located on the ground floor but was not wheelchair accessible.

The dental team consisted of two dentists, two hygienists, a practice manager, three dental nurses and a receptionist. All qualified staff were registered with the General Dental Council. During the inspection we spoke with a dentist, the practice manager, two dental nurses and five people who used the service.

We found that dental records provided information about people's planned treatment and what treatment they had received in the past.

The decontamination process for dental instruments was satisfactory but some practices could be improved to reduce the risk of cross contamination. The cleanliness of the practice was also satisfactory. One person who used the service said, 'The practice is spotlessly clean and comfortable.'

The staff recruitment practices ensured that all staff were suitable to work at the practice. One person who used the service told us, 'The staff are very professional and accommodating.'

People had access to a complaints procedure and other methods to share their experiences of using the service. We found that complaints were taken seriously and appropriate action was taken to resolve them.