• Dentist
  • Dentist

Olive Dental Practice

Suffolk House, 9 High Street, Saxmundham, Suffolk, IP17 1DF (01728) 602537

Provided and run by:
Olive Dental Practice Limited

Report from 3 June 2024 assessment

Judgements

  • Safe

    Regulations met

  • Effective

    Regulations met

  • Caring

    Regulations met

  • Responsive

    Regulations met

  • Well-led

    Not all regulations met

Our view of the service

We carried out this on-site, announced assessment on 30 July 2024. We found the practice had not met all regulations. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. However, there was a lack of effective leadership and not all risks associated with undertaking of regulated activities had been suitably identified and mitigated. We noted that recruitment procedures did not reflect current legislation. Olive Dental Practice is in Saxmundham, Suffolk and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included 3 dentists, 5 dental nurses including 3 trainee dental nurses, 2 dental hygienists, all the dental nurses cover the reception in turns. The practice had 3 treatment rooms. During the assessment we spoke with 2 dentists and 3 dental nurses including 2 trainee dental nurses, 2 of the dental nurses were working on the reception. The provider was not complying with all regulations. Full details of the regulation the provider was not meeting are within the quality statement section of the report. We have asked the provider for an action plan in response to the concerns found at this assessment.

People's experience of this service

On the day of assessment, patients we spoke with told us that staff were kind and caring and they were happy with the service provided. Their response, and additional patient feedback we reviewed, provided a positive view of the dental team and care provided by the practice. Staff gathered feedback from patients. Patients commented positively about the standards of cleanliness.