During an assessment under our new approach
People were protected and kept safe. The service had a good learning culture and people could raise concerns. Staff understood and managed risks. There were enough staff with the right skills, qualifications and experience. Leaders ensured staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs and ability to consent to treatment. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services.
People were treated with kindness and compassion. Staff protected their privacy and dignity. People had choice in their care and treatment. The service supported staff wellbeing.
People were involved in decisions about their care. Some people felt they could not always get an appointment when they needed to. The service was taking action to improve this. The service provided information people could understand in a wide range of languages and easy read posters. The service worked to reduce health and care inequalities in the local community through training and feedback.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive. Staff felt supported and were treated equally. Staff understood their roles and responsibilities. There was a culture of continuous improvement.