The Molebridge Practice

Ratings

• Overall

  Not rated

• Safe

  Not rated

• Effective

  Not rated

• Caring

  Not rated

• Responsive

  Not rated

• Well-led

  Not rated

Our view of the service

Date of Assessment: 18 to 19 December 2025.

We carried out an unannounced, responsive inspection due to the serious nature of specific concerns raised with us about the provider. We assessed a total of 6 quality statements from the safe and well-led key questions.

The Molebridge Practice is a GP practice which delivers services to 6,000 patients. Aspire Medical Health, a new provider has had held the contract since September 2024. Services are provided from 2 locations. The main surgery at Leatherhead 148-154 Kingston Road, Surrey, KT22 7PZ and a branch surgery at Fetcham, 3 Cannonside, Surrey, KT22 9LE. Patients can access services at both surgeries. During this inspection we visited the main surgery only.

During the inspection we found the practice did not have appropriate systems in place for the safe management of some medicines. This included ineffective systems for medication reviews, patients being contacted in a timely manner to attend necessary tests and the actioning of new safety alerts.

The provider had not ensured that some staff had the right level of supervision to provided safe high-quality care. The provider was unable to demonstrate effective supervision of staff carrying out their roles to ensure they were acting within their competencies and in some cases a failure to assess the risks to the health and safety of patients.

We were not assured that leaders understood and managed risks to deliver high quality care. Due to staff absence we found leaders did not always ensure there were enough staff with the right skills, qualifications and experience.

Staff told us that leaders were not visible, and at times did not respond to concerns raised. We found breaches of regulation surrounding safe care and treatment and staffing. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.

People's experience of this service

People’s experience was not always positive and we received negative feedback from people, relatives and professionals who worked closely with the service about the availability of appointments. We found inconsistencies in appointments and availability for patients accessing care and treatment.

We also received feedback from the Patient Participation Group. They had received a large number of complaints regarding access to appointments and the standard of care being provided. We were informed of a public meeting where concerns regarding the practice were raised to be forwarded on to both the practice and the CQC.