Our current view of the service
Updated
10 February 2025
We carried out this announced on-site assessment on 26 February 2025.
We found the practice had met regulations.
Infection control procedures in place were effective.
The practice had effective systems to identify and manage risks.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
The practice is in Redditch and provides NHS and private orthodontic care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 2 treatment rooms. At the time of our assessment, there was a total of 10 staff, of which there were 2 dentists, 1 orthodontist, 5 dental nurses (including 1 trainee nurse), 1 receptionist and the practice manager. We gathered feedback from staff and spoke to a range of staff during our assessment, including 1 orthodontist, 2 dental nurses and the practice manager.
People's experience of the service
Updated
10 February 2025
Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 54 patients. On the day of our assessment, we reviewed patient feedback collected by the provider. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Excellent care given. Dentist was very good at making me feel at ease. Staff very friendly” and “lovely people, always clean and professional. never worried to go for my appointments, lovely atmosphere and great services”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.