Parkway Dental Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

All the 43 patients feedback we received positive about the care and treatment. Patients said they felt the practice offered an “excellent service” and “staff were helpful”, “caring” and “gives good advice on dental care”.

Patients said staff responded compassionately when they were in pain and needed help and support.

Patients felt they were treated as individuals, and their personal and cultural needs were respected.

We were provided with a patient survey; patients were happy with the care and treatment received at the practice.

During our inspection we observed that members of staff were courteous and very helpful to patients and treated them with dignity and respect. Surgery room doors were closed during consultations; conversations taking place in these rooms could not be overheard.

Staff were aware of their responsibility to respect people’s diversity and human rights.

Staff were aware of the importance of privacy and confidentiality.

Staff felt respected, valued and supported in their roles.

Leaders described how they supported the wellbeing of staff.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.