The Care Quality Commission
  • Dentist
  • Dentist

Waterer Dental Care Leek

31 Stockwell Street, Leek, Staffordshire, ST13 6DH (01538) 399897

Provided and run by:
Waterer Dental Care Limited

All Inspections

During an assessment under our new approach

We carried out this announced on-site assessment on 20 January 2025. We found the practice had met regulations. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. The service provides non-surgical cosmetic treatments, some of which are not in scope of regulation and are not covered in our assessment. The practice is in Leek, Staffordshire and provides private dental care and treatment for adults and children. There was no step free access to the practice due to the location. Patients were signposted to local accessible services if wheelchair access was required. Car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 3 treatment rooms. During the assessment we spoke with 1 dentist, 1 dental nurse, 1 dental hygienist and 2 receptionists who were also acting practice managers at the time of our assessment.

22 May 2013

During an inspection looking at part of the service

At our previous inspection we saw that effective recruitment and selection processes were not in place. At this inspection we saw that improvements had been made. A new person had been employed and they had gone through an effective recruitment and selection process. This meant that people were kept safe from the risk of harm because they were cared for by suitably qualified, skilled and experienced staff.

At our previous inspection we saw that the provider did not have an effective system to regularly assess and monitor the quality of service that people received. At this inspection we saw that the provider had reviewed their systems and that learning had taken place. Appropriate changes were made to the service because the provider had taken account of people's comments.

31 January 2013

During a routine inspection

We spoke with five people who used the service and three members of staff. People told us they were happy with the care and treatment provided. One person told us, 'I have no complaints about my care whatsoever'. Another person told us, 'The dentist always explains what treatment needs doing and explains what choices are available to me'.

People told us they were involved in the planning of their treatment and were treated with care and respect. We observed people being communicated with in a professional and friendly manner.

Care and treatment was based upon guidelines and individual need. We saw that people were cared for and treated by staff who had the appropriate knowledge and skills.

During our inspection the practice appeared clean and tidy. We observed staff following policies and procedures to protect people from the risks associated with infections.

We saw that effective recruitment and selection processes were not in place and that the provider did not have an effective system to identify, assess and manage risks to the health, safety and welfare of people using the service.