Elgin Dental Care

Updated 30 December 2024

We carried out this announced on-site assessment on Wednesday 26 February 2025.

We found the practice had met regulations.

Infection control procedures in place were effective.

The practice had effective systems to identify and manage risks.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.

Elgin Dental Care practice is in Maida Vale, London and provides private dental care and treatment for adults and children.

There was a portable ramp to enable access to the practice.

The practice had 3 treatment rooms. At the time of our assessment, there was a total of 19 staff, of which there were 3 general dentists, 2 orthodontists, 1 endodontist, 1 periodontist, 5 dental nurses, 4 dental hygienists, 2 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our assessment, including an orthodontist, a dental hygienist, a dental nurse and the head dental nurse, a receptionist and the practice manager.

Updated 30 December 2024

Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 2 patients. On the day of our assessment, we spoke with and saw patient feedback from a further 4 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.

Comments included, “Highly professional and proactive care. Where specialties are required, they have a good network of consultants to draw on. Cannot recommend highly enough.”

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients told us that when they were prescribed medicines, sufficient information was given.

Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. One patient told us, “There is an emphasis on preventing problems. That is why we travel from far away to attend here.”

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.