Lilac Cottage

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. For example, we saw when people’s needs had changed or they had been involved in an incident, there had been a comprehensive review and update of their care plan. The person was involved in this review.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Each person had a section in their care plan which detailed what was important to them. We saw this differed from person to person, and staff would tailor their support hours with people to ensure they had time for their preferred activities.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Each person had a health passport in place which detailed important information about the person’s health and support needs. This was made available to different services, if required.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. People were encouraged to be as independent as possible. We observed people making their own drinks and snacks in their flats and completing their own shopping lists. Where people were being supported to follow healthy eating habits, this was also encouraged and promoted by staff during people’s 1 to 1 time.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. There were ongoing updates documented in people’s care plans each time they had attended an appointment and the outcome of these. People had consented to this information being recorded.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. For example, each person had their capacity assessed in relation to different decisions. We saw how 1 person had capacity to spend time unsupported, and this had been assessed with them, and presented in a way they understood. Another person had their capacity assessed around their medication. The service had created an accessible information page to help aid their understanding and support them to make informed choices.