Boldshaves Oast

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were supported to lead active busy lives and to maintain relationships that were important to them. People’s goals and aspirations were regularly monitored.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People enthusiastically told us about their hobbies and interests and all the different activities they took part in. People told us they were always busy as there were staff that came to their home to help them with arts and crafts, woodwork and gardening. People told us staff took them to work on a farm, play golf, go swimming, out of walks and to the shops. Some people told us they had paid employment and also worked voluntarily in a charity shop. People described how staff helped them to celebrate events that were important to them such as organising a birthday party. They said that some of their best memories were going on holiday with staff as they always had fun. Some relatives told us their family member needed to be active and that Boldshaves was therefore a good place for them to live as there were regular activity programmes. Comments from relatives included, “Staff are very good at taking him to things that he would be interested in”; “She’s been taken to a theme park and stayed over and that’s the sort of thing she loves”; “The woodwork tutor is supporting them to make a pool table for Christmas”; and “His keyworker spends time with him by reading books and doing puzzles.” The majority of relatives said they would recommend the service to others. One relative told us how staff had gone above and beyond when their family member had been seriously ill. “His life literally hung in the balance. Staff treated and cared for him and they got him through it. I shall be eternally grateful to them for doing so.”

Staff understood the importance of person centred care. One staff told us, “It is great that the residents accept us staff into their home just the way we are”. Staff were aware of people’s preferences, likes and dislikes and important aspects of their life which helped support people in a person-centred way. Staff focused on people’s strengths and how they could help people to make improvements in their lives. For example, one person was struggling with an aspect of their live. Staff looked into a suitable therapeutic activity for the person and discussed the options with their family member who knew them well to see if they thought it would be beneficial. Staff understood that the people who lived at Boldshaves had a wide range of abilities and personalities and that each person was equally important and endeavoured to juggle these differences for everyone’s benefit. Staff valued people’s contributions and celebrated people’s achievements. Staff asked people who had been swimming how many lengths they had swum and how they had performed in a race. Staff then praised people for their participation and achievements. A sports day was held each year when family and friends were invited. Each person who participated received a certificate of achievement and we saw these displayed in people’s rooms. Some people had been involved in cultivating plants which were sold to the public. The monies raised were used to help fund holidays for people.

There were processes which gave people the opportunity to make their views known which included regular resident meetings and keyworker meetings. At resident meetings people talked about the things they had taken part in which were important to them and meal choices. At keyworker meetings discussions took place about setting goals for people about things that were important to them. These included short term goals, medium term and long term goals that were meaningful to people.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.