The Care Quality Commission
  • Dentist
  • Dentist

Mydentist - High Street - Stone

10 High Street, Stone, Staffordshire, ST15 8AW

Provided and run by:
Whitecross Dental Care Limited

All Inspections

During an assessment under our new approach

We carried out this off-site, announced assessment on 20 December 2024. Where we carry out an off-site assessment, we undertake a detailed review of the practice risk assessments, policies, staff records and other relevant documents. We gather feedback from patients, staff and stakeholders (where relevant). We carry out a remote visual assessment of the premises and have discussions with staff. We found the practice had met regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. Mydentist – High Street - Stone is part of Mydentist a dental group provider. The practice is in Staffordshire and provides NHS and private dental care and treatment for adults and children. There was step free access to the practice and car parking spaces, including dedicated parking for disabled people at the practice. The practice had 4 treatment rooms. During the assessment we spoke with 1 dentist, 1 dental nurse, 1 trainee dental nurse and the practice manager. We also spoke with 2 lead regulatory officers for the dental group.

11 April 2013

During a routine inspection

We arranged this inspection one day in advance of our visit. This was to make sure that staff were available to speak with us. We spoke with the manager, dental nurses and a dentist. We also spoke with nine people that used the service to gain their views about the treatment and care they received.

People told us that they were involved in discussions about their treatment and the options of care were explained to them. People were overwhelmingly positive about the treatment they received with some people telling us they would recommend the practice to other people. One person said, "I have total confidence in my dentist".

We saw that all consultations were recorded in patient files. Information was sought about people's health needs and these were recorded and taken into account when treatment was provided.

People said that the practice was clean and that the dental staff wore protective equipment. The practice had appropriate systems in place to ensure that equipment and instruments were thoroughly cleaned, decontaminated and sterilised between treatments.

Staff received the training and support to provide people with the care they needed. They were supervised and had an annual appraisal to identify future training and development needs.

Systems were in place to review and monitor the quality of the service provided to people. Complaints raised by patients were acted upon.