Specialist Endodontic Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Leaders/staff described the reasonable adjustments they had made to ensure the practice was accessible. The practice had access to large print and electronic devices with text enlarging facilities to support patients with impaired vision. The practice had a ground floor surgery. Staff had access to language translation services, including British Sign Language and several staff in the practice spoke additional languages including Mandarin, Portuguese and Spanish.

Staff were clear about the importance of providing emotional support to patients when delivering care. For example, patients received introductory phone calls prior to on-site appointments to provide information and reassurance, as well as follow-up well-being phone calls.

Staff had carried out a disability access audit and had formulated an action plan to continually improve access for patients.

The practice displayed its opening hours and provided information on their website.

The practice provided telephone numbers for patients to contact with queries following endodontic treatment where required.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.