Crestar Healthcare

Ratings

• Overall

  Good

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Crestar healthcare is a domiciliary care service providing personal care to people living in their homes. CQC only inspects where people receive a regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. During this assessment 17 people were receiving support with personal care. The service supports people with a variety of care needs including those living with dementia, people with physical disabilities, people being discharged from hospital. The assessment was prompted by a review of information we held about the service. We found risk management was not always reviewed to mitigate safe protocols in keeping people and staff safe. Medicine procedures in recording homely remedies and prescribed creams and ointments were not embedded in the service following National Institute for Health and Care Excellence (NICE) guidance. Systems to ensure care was provided safely and appropriately were not always robust.

People's experience of this service

People receiving support from the service and most of their relatives told us they felt safe in the care of the staff team. People spoke positively about the staff who supported them. People told us they received care calls consistently. However, these did not always take place on time. People and their relatives knew how to make complaints about the service. People said they had their care reviewed regularly and were involved in the reviews. They told us they were generally happy with the quality of care they were receiving from the service.