Salt Hill Care Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy and dignity. People told us staff were caring. One person said, “They are all very caring, to me and everyone else.” Staff treated colleagues from other organisations with kindness and respect. Staff told us they would always speak to people respectfully and during personal care would talk with them, letting them know what they were doing. A professional told us they had observed staff were kind and spoke with people in a respectful manner. They felt staff knew people well. We observed staff treating people with kindness and compassion during the inspection.

The provider treated people as individuals and made sure people’s care, support and treatment met their needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. When people were due to move in or out of the service a comprehensive individual transition plan was developed. This fully involved people and those who were important to them. Families were involved and kept in touch by regular meetings with the registered manager.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. The management team and staff knew people well and shared in people’s success. People were empowered to have their say about things that were important to them.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs however, at times there was a delay in people receiving care when they needed it.. People were supported by staff who knew them well and knew how to respond to their needs. The management team also provided support to help staff deal with complex situations. Staff were offered time to reflect on what went well and to debrief and learn what could potentially help improve things.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they felt both the registered manager and deputy manager were supportive and listened to them if they had any concerns or wanted to discuss different ways of working, one member of staff told us, “I like working here, especially now we have a very good [registered] manager who is very open and approachable. [Deputy manager] is also very good.”