• Dentist
  • Dentist

Thayer Street Dental Centre

12 Thayer Street, London, W1U 3JP (020) 7486 4866

Provided and run by:
Oasis Dental Care (Central) Limited

Report from 31 July 2024 assessment

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Responsive

Regulations met

Updated 19 August 2024

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Person-centred Care

Regulations met

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

Care provision, Integration and continuity

Regulations met

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

Providing Information

Regulations met

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

Listening to and involving people

Regulations met

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Equity in access

Regulations met

Staff described the reasonable adjustments they had made to ensure the practice was accessible. The practice provided a hearing induction loop, written material in large print and alternative formats, and a magnifying glass. Language translation services could be arranged as required. The practice was not accessible to wheelchair users. Patients were made aware of this when booking appointments and appointments could be provided at a nearby practice with fully accessible facilities. Staff were clear about the importance of providing emotional support to patients when delivering care.

Staff had carried out a disability access audit and had formulated an action plan to continually improve access for patients. The practice supported more vulnerable members of society such as patients living with dementia or adults and children with a learning disability. The practice displayed its opening hours and provided information on their website. The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open At the time of our assessment, patients who needed an urgent appointment were offered one in a timely manner.

Equity in experiences and outcomes

Regulations met

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

Planning for the future

Regulations met

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.