The Care Quality Commission
  • Doctor
  • Urgent care service or mobile doctor

Doncaster Same Day Health Centre

Overall: Good read more about inspection ratings

Cavendish Square, South Parade, Doncaster, South Yorkshire, DN1 2DJ 07946 536544

Provided and run by:
FCMS (NW) Limited

All Inspections

During an assessment under our new approach

Doncaster Same Day Health Centre is located in Cavendish Court, South Parade, Doncaster, DN1 2DJ and provides a same day health centre service for approx. 310,000 patients living in the Doncaster area. The service is provided by FCMS (NW) Limited who have a number of other locations registered with Care Quality Commission. We rated this service under our previous methodology on 20 June 2017 where it was inspected and rated good overall, and for key questions safe, effective, caring, responsive and well-led. We carried out this assessment on 14 August 2024 as part of an assessment based on our monitoring of services. We looked at quality statements in the key questions (safe, effective and well-led). We found the service was meeting the quality statements we assessed. The service remains rated good for safe, effective, caring, responsive and well-led. The service is rated good overall. At this assessment, we found there was a strong focus on safety and saw managers investigated concerns appropriately. Staff involved people in decisions about their care and treatment and supported them to ask questions. The provider had clear and effective governance systems, which staff regularly reviewed. The provider had implemented a new management structure in early January 2024 which was showing signs of being well embedded and had developed good governance arrangements.

20 June 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Doncaster Same Day Health Centre on 20 June 2017. Overall the service is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for recording, reporting and learning from significant events.
  • Risks to patients were assessed and well managed.
  • Patients’ care needs were assessed and delivered in a timely way according to need.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • There was a system in place that enabled staff access to patient records, and the same day health centre staff provided other services. For example the local GP and hospital, with information following contact with patients.
  • The service managed patients’ care and treatment in a timely way.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • The service worked proactively with other organisations and providers to develop services that supported alternatives to hospital admission where appropriate and improved the patient experience.
  • The service had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The service proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Review calibration processes to include all the equipment used by the service provider for providing care or treatment to a service user.
  • Improve accuracy of the recording of emergency and urgent appointments and ensure that these patients are prioritised.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice